Product Returns

You may return the product or products you have purchased within 14 days from  the date of receipt. In case that the 14 days have elapsed from the day of receipt, our company reserves the right not to make any change.

You have the right to request the return of the product in the following cases:

1. Receipt defective product.
2. Receipt a different product in relation to what you ordered. In this case, the product should not have been unpacked, not used, have all the labels and stickers of the manufacturer and has not been tampered with in any other way.
3. You changed your mind about the product and want to replace it with someone else. In this case, the product should not have been unpacked, not used, have all the labels and stickers of the manufacturer and has not been tampered with in any other way.

In case 1 and 2, the cost of transport refunds is charged to our company. In case 3, the cost of transport refunds is charged to you, the customer.

Please contact us at info@theosavva.com or call +357 22 756 751 to inform us of your wish to return and start the relevant procedure.